Blog
Contact Center vs. Call Center: What Is the Difference?
Most people would be hard-pressed to pinpoint the difference between a contact center vs. a call center. Both are tools for customer service and both involve the phone. That covers...)
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Customer SuccessTop 5 Customer Service Trends to Look out for in 2017
November 17, 2016 · 10 Minutes)
Startup JourneyIs Salesforce Predicting the Future? Our Take on Dreamforce 2016
November 10, 2016 · 2 Minutes)
Call CenterWhy (and How) You Need to Use Phones for Customer Support
November 3, 2016 · 9 MinutesBrowse all articles
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Customer ExperienceHow to Implement a Precise and Effective Omnichannel Strategy
October 31, 2016 · 10 Minutes)
Call CenterAircall Named a Call Center Software Leader by GetApp for Q4 2016
October 26, 2016 · 2 Minutes)
Use CaseThe 10 Best Desk.com Integrations for Your Business
October 25, 2016 · 7 Minutes)
Use CaseHow Skurt Communicates with Customers with Aircall and Front
October 24, 2016 · 3 Minutes)
Customer HappinessCustomer satisfaction: What it is and how to measure it
October 21, 2016 · 13 Minutes)
Use CaseIs a PBX Phone System Right for Your Business?
October 14, 2016 · 6 MinutesTop Customer Success Factors to Empower Your Business Users
Customer success means helping your customer realize their goals, and hopefully being an integral part of a series of triumphs. A company which focuses on customer success factors...)
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Call CenterWorking in a Call Center: The Definitive Guide
October 7, 2016 · 9 Minutes)
Use CaseWhat Is the Cloud? Its Okay to Ask and Even Better to Find Out!
September 29, 2016 · 9 Minutes)
Customer HappinessMissed Calls: The Real Impact on Your Business
September 26, 2016 · 10 Minutes)
SupportCustomer service: the 20 best apps to power up your business
September 22, 2016 · 17 Minutes)
Call CenterMedical Call Center: How to Set up One
September 16, 2016 · 9 Minutes)
Startup JourneyTop 7 reasons to attend Dreamforce 2016
September 15, 2016 · 3 Minutes
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