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How to prevent call center agent turnover
High call center agent turnover is a common problem facing many call centres. Attrition rate in the industry can often cause problems and may be as high as 20 or 30% annually. The...)
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Customer SuccessCustomer Success Best Practices: How Segment is engineering their way to success
May 26, 2016 · 7 Minutes)
Customer Happiness25 customer service books, blogs, and influencers you need to know
May 17, 2016 · 5 Minutes)
Use CaseHow the Pipedrive sales team was masterfully set up scaled
May 10, 2016 · 3 MinutesBrowse all articles
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Customer Happiness10 mistakes call center managers should avoid making
May 4, 2016 · 3 Minutes)
Use CaseHow high fashion luxury e-tailer Monnier Frères increases efficiency with Aircall
April 29, 2016 · 2 Minutes)
Customer HappinessHow to turn angry customers into happy brand promoters
April 28, 2016 · 3 Minutes)
Use CaseMeet Talkus.io, the next-generation help desk in Slack
April 25, 2016 · 2 Minutes)
Call Center23 call centre KPIs worth tracking
April 22, 2016 · 13 Minutes)
Use CaseIs phone support dead for Millennials? Gametime doesnt think so
April 20, 2016 · 3 MinutesHow to choose the right metrics for your customer support funnel?
This is a guest post about the customer support funnel by Sarah Chambers, Head of Support at Kayako. Yoga teacher, self-diagnosed Twitter junkie, and recent import to London via...)
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Use CaseAzendoos use of the integration of Aircall and HubSpot
April 14, 2016 · 2 Minutes)
Startup JourneySharing key metrics within your startup — Dos Donts
April 13, 2016 · 6 Minutes)
Customer HappinessHow to win your customers with empathy
April 7, 2016 · 3 Minutes)
Customer SuccessTypeforms NPS tips from the Customer Success Summit 2016
April 6, 2016 · 2 Minutes)
Call CenterHow to boost call center excellence with the best 30 tips
April 5, 2016 · 5 Minutes)
Use CaseHow Artfinder easily manages 500,000 customers with Aircall and Help Scout
March 31, 2016 · 1 Minute
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