Live Monitoring
Access end-to-end real-time visibility of your business-critical metrics to efficiently manage your service level, identify opportunities to improve team performance, and optimize staffing — all from one unified interface.
23,000+ COMPANIES TRUST AIRCALLto power their customer communications
Real-time metrics that move the needle
Make use of live call monitoring, or track your team’s most important metrics in real time to get immediate insights into your team’s calling activity.
- Access your most important live KPIs in one placeMaintain an in-depth understanding of your organization's call activity, with real-time metrics segmented by calls, users, and numbers.
- Optimize customer support in real timeMonitor metrics like SLA, customers waiting, or calls missed per number, user, or across your whole organization.
- Deliver instant, actionable feedbackCoach users' calls live, to provide real-time advice in calls with difficult prospects.
Ready to keep your teams connected?
Connected to 250+ native integrations
Aircall connects to your CRM, help desk, eCommerce platform, and business tools in minutes. Data flows automatically between every system; no middleware, no manual entry, no stitched-together workarounds.
Works with the tools your team already uses
CUSTOMER STORIES
Just ask our customers!
19,000+ companies trust Aircall to support their business' growth.
We improved our performance when we started tracking the activities of our salespeople, supporting them through the dashboard and creating tailored coaching for them.
This helped us increase conversion rates by 10-15% on average.