Aircall AI launches in the Netherlands

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It’s official - Aircall AI has landed in the Netherlands, and it’s going to be a gamechanger.

At the start of the year, the Dutch government announced its ambition to be an AI leader in the EU, offering “every opportunity for innovation based on responsible generative AI”, and we’re excited to announce that Aircall AI will be playing a role in that for our customers, partners, and teams based in the Netherlands.

According to our AI Index Report, 53% of small businesses planned to invest in AI implementation in 2024 (if they hadn’t already), and 74% wanted to learn more about how AI can benefit them. Aircall AI will make it easier than ever for sales and support teams in the Netherlands to obtain business insights that can create better efficiencies and help deliver world-class customer experience (CX). Here’s how:

Unlock new insights with Aircall AI

Any performance-driven business needs in-depth, robust data capture capabilities. Aircall AI automates a lot of busywork, admin and training so that businesses across the Netherlands can now save up to 21 hours each week! Plus, they’ll have access to a bunch of time-saving, customer-pleasing features, like AI-generated Call Summaries, Key Topics, and Talk-to-Listen Ratios:

Call Transcription

Aircall’s AI transcribes calls and voicemails so that team leaders can better ramp up reps and deliver a world-class experience. This impressive technology allows users to easily go through call recordings and identify key moments, competitor mentions, and stand-out topics. Plus it’s all logged to the company’s CRM or help desk.

Call Summaries

Spending hours listening in to customer calls is firmly in the past. Aircall AI’s Call Summaries feature shares a high-level overview of the conversation, and automatically displays the major takeaways. Instead of having to listen back to a recording or read an entire transcript, team leaders will be able to get all the information they need, and reduce their call review time by almost half!

Key Topics

Spotting themes and trends that emerge during customer and prospect conversations is key to a sales or support team’s success. With our Key Topics feature, admins can immediately see major recurring topics that are discussed during recorded conversations. Over time, these insights can really drive team coaching and performance, inform product development, and ultimately improve the customer experience.

Talk-to-Listen Ratios

Talk-to-Listen Ratios help sales teams to make those all-important tweaks to their call scripts. This feature enables users to easily view the percentage breakdown of a call and see how much each speaker was talking. So, team leaders can identify coaching opportunities, see their team’s overall performance, and see where their scripts need tightening up.

People-first, AI-powered

The principles behind the Dutch government’s vision for AI align perfectly with the way we develop our products at Aircall:

Generative AI in the Netherlands:

  1.  Must be developed and applied in a safe manner.

  2.  Must be developed and applied in a fair and equitable manner.

  3.  Must be at the service of human wellbeing and human autonomy.

  4.  Must contribute to sustainability and our continued prosperity.

Dutch government presents vision on generative AI

Essential to the Aircall AI offering is that it’s still 100% focused on aiding people across the Netherlands. Whether they’re users of Aircall, IT teams, customers, or prospects, our technology strengthens human connections by reducing or automating laborious tasks. This technology won’t be replacing any sales people or customer support experts, it will be helping them.

“We believe in a product that's people-first. We see AI as a way to let you do less through automation, and to focus on doing the most critical things even better than before.”

- Scott Chancellor, Chief Executive Officer, Aircall

Ready to level up?

Reach out to your customer success manager to access our Aircall AI today! 

New to Aircall?

Request a demo of these features and more to see how our AI-powered customer communication and intelligence system can help your business grow.

Veröffentlicht am 12. Dezember 2024.